Joy Godwin
I am Senior Key Account Manager
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Joy Godwin
Senior Key Account Manager
A graduate of Political Science Education with over 5 years experience completing various business development and administrative tasks. Articulate, energetic and results-oriented with multitasking abilities and exemplary passion for developing relationships, cultivating partnerships and growing businesses. Currently seeking a challenging opportunity in a fast-paced professional environment for career advancement and value creation.
Work Experience
Empowering Creativity through
Feb 2021 - Till date
Shoppers warehouse
Senior Key account manager
Counselling customers on products and services. Generating new business by selling to prospective and existing clients. Building strong customer relationships. Performing various clerical tasks. Handling customer complaints and solving problems.
January 2020 to January 2021
Roaddo Technology
Customer Service Officer/Administrative Officer
Assisting the organization's HR functions by keeping personnel records up to date, arranging interviews, supervising and monitoring the work of administrative staff, organizing meetings and managing databases, organizing company events or conferences, ordering stationery and furniture, preparing letters, presentations and reports as well as dealing with correspondence, complaints and queries, ensuring that health and safety policies are up to date, managing office budgets.
December 2018 to December 2019
SamElla Technology
Customer Service Officer
Managing large amount of phone calls, generating sales lead, identifying and assessing customer needs to achieve satisfaction, building sustainable relationships and trust with customer accounts through open and interactive communication, providing accurate, valid, and complete information by using the right methods/tools, meeting personal/customer service team sales targets and call handling quotas, handling customer complaints, providing appropriate solutions and alternatives within the time limits, following up to ensure resolution, keeping records of customer interactions.
March 2013 to September 2013
Nigeria Petroleum Development Company (Subsidiary of NNPC)
INTERN (Administrative Department)
Helped with administrative support, including completing a range of simultaneous job tasks to support operational needs. Communicated effectively with management and openly accepted critiques and suggestions for areas of improvement.
My Skills
Core competencies that drive my performance.
My Skills
Administrative management94 %
Business development98 %
Interpersonal skills97 %
Problem solving and decision making98 %
Excellent oral and written communication92 %
Microsoft office skills97 %
Critical thinking94 %
Sensitive information handling97 %
Secretarial skill93 %
Creativity and innovation90 %
Customer Relationship Management Skill95 %
Education
Empowering Creativity through
2015
Bachelor of Science/ Education
Lagos State University
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